Terms & Conditions – Platters & Grazing Tables
For grazing tables we require a 50% deposit with full payment due 7 days before delivery. Deposit is fully refundable up to 6 weeks before event date, and non-refundable thereafter. We request final payment at least 7 days’ before your event.
FOOD & PRODUCE:
Please be aware all platters are a mix of good quality artisan and/or farmhouse cheeses, charcuterie, dips, gourmet crackers, nuts, dark chocolate, fresh fruit, dried fruit, olives and condiments. This is subject to availability and what is in season. Our Grazing Tables are intended as a “light meal” or an entree to a main meal. If no other food is to be served at your event you may wish to “over cater” your grazing table. Please let us know.
It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible.
It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment.While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products.
Our Food Stylists have nationally accredited Food hygiene and handling certification. Food quality and service is of utmost importance to us. All food items are prepared and packaged off-site in fully licensed commercial kitchens, and transported at controlled temperatures.
We require a cool and shaded area for grazing tables. Tables must be set up (or space available for our set up) in a cool area away from direct sunlight (an air conditioned environment is preferred). All food should be consumed within 2 hours of delivery if left unrefrigerated or within 3 hours of delivery if refrigerated, after which Heart Heart Events will not be accountable for the quality of food. Heart Heart Events will return to clean and clear your grazing table within 3 hours of your event start. Please note we will not be accountable for any “take aways” from the table.
Heart Heart Events will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements.
CANCELLATIONS & SURCHARGES:
We do not offer refunds, however, we do allow date changes if notified 1 week or more in advance. For cancellations after 6 weeks before event, any deposit will be forfeited.
GRAZING TABLE SERVICE:
Please allow between 1 – 3 hours for us to set up, depending on the size and requirements of your grazing table. Please allow approximately 1 hour to tidy, clean and clear you table.
Grazing Tables are a self-service only. If you require staff during your event to help top up or keep the table tidy, please let us know and we will quote accordingly.
Heart Heart Events supplies disposable wooden cutlery, bamboo bowls and paper napkins as part of the overall cost. Should you require ceramic plates and metal cutlery, please contact us for a quote.
Theme-appropriate props are also included. Outside of what we have in stock can be included and added to your quote upon request and subject to availability.
LIMITATION OF LIABILITY:
The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, wilful concealment, wilful misrepresentation or gross negligence by or on behalf of Heart Heart Events.
Heart Heart Events will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement.
To the extent permitted by law, you acknowledge that Heart Heart Events maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Heart Heart Events under this Agreement.