Heart Heart Flowers & Events

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Picnics & Events - Terms & Conditions

Thank you for booking your Wedding, Luxury Picnic, Floral, Grazing and/or Event Services with Heart Heart Events. Following are our booking terms relevant to all Styling Services and Hire Items.


Please read the terms & conditions below carefully. These are deemed to be understood at the time of booking.


The “Event Services” refers to any styling, planning, hire, food or floral services delivered by Heart Heart Events.

The “Client” refers to the person, firm or corporation booking Event Services, including equipment hire.

“Terms” means these Terms and Conditions.

“Booking” refers to the services agreed between Heart Heart Events and Client.


All quotes are valid for 14 (fourteen) days from the date quote was provided. After this, a new quote will be issued and any special offers or discounts may be forfeited at Heart Heart Event’s discretion

Bookings are only confirmed when deposit has been received, at which time terms & conditions are deemed to be read and understood.

The client acknowledges responsibility for the equipment and is liable for any damage.


A non-refundable deposit of 50% (fifty percent) of the quoted amount is required for all hire, styling and coordination, catering and floristry services to secure the date/booking. We will start working on your event as soon as this is paid.

Final balance must be paid  min. 2 (two) weeks prior to the event. 

Changes – a maximum 10% change in guest numbers from the time of booking is acceptable. We begin working on your event the moment your booking and event details are confirmed, which may include staffing, design, flower and hire orders. 

By making payment you are agreeing to the terms and agree to pay Heart Heart Events the fee specified for the services for the stated period including any applicable GST, stamp duties, penalties, levies or freight and other charges relevant to your invoice and these terms.

Payment must be made by bank transfer or credit card (CC incurs at 2% transaction fee).

All events booked less than 2 (two) weeks prior to the booking date require full payment to confirm the booking.

All prices of Heart Heart Events’ services are in Australian Dollars (AUD).


The Client may cancel a booking but may forfeit any fees paid as follows:

If booking is cancelled 2 (two) or more weeks before the event date, Heart Heart Events will make a refund of any fees paid minus the 50% (fifty percent) non-refundable deposit;

Bookings cancelled within 2 (two) weeks of the event date will forfeit 100% (one hundred percent) of the total booking. 

Any changes made within 7 days of the event date will not be refunded and may incur extra charges if additional administration, products or services are required.

Heart Heart Events has full right to charge the client full fees for services that occurred or were purchased for the event (ie. furniture hire, florals, decor items, catering, administration charges) before the cancellation.

Changes such as guest numbers will be considered with a maximum of 10% in difference from the quoted amount.

A wet weather plan must be discussed a minimum of 2 weeks before the event. In the event of bad weather, a marquee/canopy may be set up at the clients added expense. Rescheduling should occur min 5 days prior to the booking so no extra costs are incurred. If events are cancelled due to bad weather or a Covid lockdown less than 48 hours prior to the event, rescheduled dates are subject to availability and expenses incurred by Heart Heart Events (such as catering, florals) must be covered. Clients will be liable for any damage caused to equipment or furnishings due to rain or a wet ground.


Outdoor events must include a wet weather plan, advised minimum 2 weeks in advance of the event.

The Client is responsible for the equipment from the time of set up until all guests vacate the space and shall pay for all equipment damage or loss however caused during that period. Damage including:

Improper use of equipment;
Rain damage, including rugs or cushions placed on wet ground;
Damage due to disappearance of the equipment;
Damage to, or loss of, the equipment from any unknown cause.
Cigarette burns on any furniture or décor items.
Red wine spillages or stains on any furniture or décor items.

Where the Client is more than one person liability shall be joint.

By making a booking through a deposit payment or remittance of funds, the client acknowledges and agrees to the Heart Heart Events’ Terms and Conditions.

In the case that a bond has not been paid, or the damages exceeds the amount of bond paid, Heart Heart Events reserves the right to recover additional costs to cover damage by any and all means necessary.

All hire items included with event styling (ie plates, cutlery, glassware) MUST be clean and ready for collection at the agreed time, with the excpetion of luxury picnics where cleaning is included.

If the ground is wet at set up, client must supply old blankets or plastic covers for use under rugs. If rugs are placed directly on wet ground or get wet during hire, client will incur a cleaning cost of $250, payable within 7 days after event.

Client shall return hired equipment to Heart Heart Events in clean condition – unless otherwise agreed (Luxury Picnics include cleaning, Grazing Tables if packed up within 3 hours of start time, cleaning is included). If (other) hired equipment is returned soiled, stained or broken, client shall pay Heart Heart Events cleaning costs at a rate of $55.00 per hour, or if irreparable client shall be responsible for all costs incurred by Heart Heart Events in making good, or replacing, the item.


While Heart Heart Events is happy to offer site suggestions, the choice of the event site or location for the hired equipment is the sole responsibility of the client and Heart Heart Events does not accept any responsibility nor in any way warrants the suitability of the event site.


Should any Local Government, Queensland Fire and Emergency Services or other Regulatory Authority fees, charges or Permits apply to the Hire, the Client will meet all such fees and charges and obtain any Permits at the Client’s expense unless Heart Heart Events expressly agrees to pay such fees and charges and to obtain such Permits in which circumstances such fees, charges and the cost of such Permits will form part of the Quote.

Thank you again for your business – if you have any queries about these terms please don’t hesitate to contact us!

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